Support

Frequently Asked Questions

Need something cleared up? Here are our most frequently asked questions.

Basics

Can I choose length of time my videos will be stored?

How large is the development team that is focused on this solution?

How long has your company or division been in business?

Where are the Amazon data centers located?

How does 3dEYE ensure I will have continuous access to my video?

Do you provide live customer support?

How do I cancel my account?

How many users can access my 3dEYE account?

Am I charged to view my video?

How does this work?

How do I purchase 3dEYE?

What is 3dEYE?

Account

Can I create a security guard account that will be able to watch only selected cameras?

How do I become a 3dEYE Partner Integrator?

Software setup

How do I use your push technology to add new camera?

What video formats are supported (e.g. H.264, H.265)?

Do I need to install any additional software, a client on my computer to watch my cameras?

What mobile apps are available for 3dEYE?

Hardware setup

What are the bandwidth requirements per camera?

Do you support Axis cameras?

Does 3dEYE support my current analog cameras?

Features and how-to's

Can I setup a delay for alerts and receive one email with a list of all events over some period of time, rather than receiving an email upon each event?

Are audit logs / Performance logs / Debug logs / Alert / event / exception logs available?

Can I limit what cameras a specific user can watch?

Can I create multiple users?

Can I combine cameras into groups?

On what operating system does the application run?

How do I change my password?

Can I save video clips to my computer?

Can I set limits?

When do you delete my data?

How many cameras can I connect?

Pricing

Do I have to sign a long-term contract to use 3dEYE?

What happens if I exceed my pre-pay plan?

How do you charge for storage?

Am I charged to view my video?

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