Support

Frequently Asked Questions

Need something cleared up? Here are our most frequently asked questions.

Can I save video clips to my computer?

Yes, all recorded video can be exported and saved to your local computer. Otherwise saved clips are stored indefinitely in 3dEYE Library and available as long as your account is active.

Features and How-to's

Can I setup a delay for alerts and receive one email with a list of all events over some period of time, rather than receiving an email upon each event?

Are audit logs / Performance logs / Debug logs / Alert / event / exception logs available?

Can I limit what cameras a specific user can watch?

Can I create multiple users?

Can I combine cameras into groups?

On what operating system does the application run?

How do I change my password?

Can I save video clips to my computer?

Can I set limits?

When do you delete my data?

How many cameras can I connect?

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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