We’re looking for an experienced Technical Account Manager to join our growing team in the Greater Houston area. This is a full-time remote role with occasional local customer visits, ideal for a customer-focused technical professional with strong hands-on experience in video surveillance, VMS, cloud technologies, IP cameras, and monitoring systems. You’ll work directly with customers to understand their technical environments, troubleshoot complex issues, design tailored solutions, support deployments and integrations, and help them get the most from the 3dEYE platform.
3dEYE offers a cybersecure, pure-cloud video and AI platform, eliminating the need to purchase and install servers or bridges. The platform is camera-agnostic, supporting body-worn cameras, drones, and IoT devices. It is designed for multi-site and multi-brand deployments, delivering AI-driven proactive security and enabling operators to conduct smarter and faster investigations.
Since 2014, the 3dEYE platform has empowered the monitoring and video surveillance industry with the ability to migrate, scale and orchestrate IP cameras and IoT devices on the AWS public cloud.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
The Technical Account Manager will work directly with customer accounts to understand their VMS and video monitoring use cases, assess existing surveillance systems, and design solutions tailored to their needs using the 3dEYE platform. This role blends customer-facing technical consulting with product integration, requiring a deep understanding of surveillance technologies and cloud-based video workflows. You will serve as a key link between our clients and the development team to ensure successful implementation and optimization of solutions.
Experience in several of the following areas is strongly preferred:
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Please submit your resume and a cover letter to hr@3deye.ai