Position: Technical Account Manager

Company Description:

3dEYE offers a cybersecure pure cloud video and AI platform, eliminating the need for server or bridge purchases and installations. The platform is camera-agnostic, accommodating body-worn cameras, drones, and IoT. It’s designed for multi-site and multi-brand deployments, delivering AI-driven proactive security and enabling operators to conduct smarter and faster investigations. 

Since 2014, the 3dEYE platform has empowered the monitoring and video surveillance industry with the ability to migrate, scale and orchestrate IP cameras and IoT devices on the AWS public cloud. 

Role Description:

This is a hybrid, full-time role for a Technical Account Manager 

The Technical Account Manager will work directly with customer accounts to understand their VMS and  video monitoring use cases, assess existing surveillance systems, and design solutions tailored to their needs using the 3dEYE platform. This role blends customer-facing technical consulting with product integration, requiring a deep understanding of surveillance technologies and cloud-based video workflows. You will serve as a key link between our clients and the development team to ensure successful implementation and optimization of solutions. 

Responsibilities:

• Engage directly with customer accounts to understand their video surveillance infrastructure, operational requirements, and goals. 
• Assess technical feasibility and translate business needs into clear technical requirements. 
• Handle all communication channels between clients and 3dEYE internal teams. 
• Assess customer technical issues, and coordinate regular training on platform features and functions. 
• Collaborate with internal development teams to align customer needs with platform capabilities. 
• Develop prototypes and proof-of-concept solutions to validate design assumptions. 
• Document specifications, configurations, testing procedures, and best practices. 
• Provide guidance on integration strategies, including API usage and real-time video streaming. 
• Support customers during onboarding, implementation, and post-deployment optimization. 
• Identify performance bottlenecks and recommend architectural or configuration adjustments. 
• Contribute feedback from field deployments to inform future product development. 
• Serve as a trusted technical advisor to both clients and internal stakeholders. 

Qualifications:

• 5+ years of experience in the video surveillance, monitoring, or physical security technology industry 
• Experience working in technical deployment, systems engineering, or project implementation roles 
• Familiarity with large-scale video surveillance or monitoring deployments, including performance considerations 
• Strong ability to translate customer needs into practical technical solutions 
• Excellent communication skills and ability to work with both technical and non-technical stakeholders 
• Self-starter capable of managing multiple projects simultaneously 
• Strong knowledge of network architecture, IP camera technologies, and cloud-based video platforms 
• Experience with APIs, integrations, or video streaming technologies is a strong plus 
• Experience with submitting  and participating in RFPs and RFIs 

What We Offer:

• A supportive, dynamic, and innovative environment. 
• Opportunity to work on an advanced product, leveraging a broad skill set. 
• Full-time contract 
• Opportunities for professional growth and advancement. 
• Flexible work hours. 
• Hybrid work model with regular online team collaboration. 

How to Apply:

Send your resume and a brief cover letter to hr@3deye.ai.