Technical Customer Success Specialist at 3dEYE

Company Description

3dEYE is a leading pure cloud video AI analytics monitoring platform that requires no additional server or bridge purchase. 3dEYE platform is camera-agnostic and includes an administration, live video monitoring, video management portal, AI-powered analytics, and billing portal. With 3dEYE, systems integrators, IT companies, and telcos can create their own turn-key business and offer cloud VSaaS solutions instantly. The platform enables users to deploy multi-site cloud-based live video monitoring and connect tens of thousands of cameras in a matter of days. By leveraging the power of AI analytics and AWS cloud processing benefits, 3dEYE offers top security, reliability, redundancy, minimum latency, unlimited scalability, and cost-effectiveness. We envision a future where security operations are proactive, leveraging cutting-edge technology to ensure safety, efficiency, and rapid response. We aim to empower security professionals with seamless web tools, proactive AI-driven security measures, and advanced automation workflows for smarter live video monitoring and investigations.

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Role Description

This is a full-time remote contract role for a Technical Customer Success Specialist at 3dEYE Inc. The Specialist will be responsible for troubleshooting technical issues, providing excellent customer service, offering technical support, and conducting training sessions for platform users.

A person in this role will work in the GMT+9 time zone during weekdays or weekends, if needed.

Applications

If you think you are a good fit for this role, please submit to HR@3deye.me your CV and a brief letter revealing your customer success / technical support experience with a video surveillance company.

Please do not apply to this role if you don’t have 3+ years of experience in the video surveillance industry.

Responsibilities

Provide technical and product knowledge to support pre- and post-sales activities, ensuring customer satisfaction.

Address product-related questions and technical challenges.

Educate prospects and clients on existing and new product features, demonstrating their impact on business growth.

Monitor accounts to ensure optimal usage and performance of the 3dEYE product.

Conduct and coordinate regular tactical operations reviews with client teams.

Act as a liaison with the support organization to resolve client escalations promptly and log feature requests.

Build and maintain positive relationships with client representatives.

Collaborate efficiently with the sales team to support organizational growth.

Accurately identify, replicate, and document software defects using the appropriate tracking system.

Perform quarterly business reviews and assist with necessary product training sessions and certification process overall.

Qualifications

Degree in Computer Science, Network Administration, or related analytical discipline.

Over 3 years of experience in technical account management or customer success roles in a company providing video surveillance services.

Excellent oral and written communication skills in English; technical writing experience is a plus.

Good knowledge of network architecture and IP camera technology.

Ability to match client business requirements with product capabilities.

Strong analytical reasoning skills for effective decision-making.

Excellent interpersonal skills for building positive relationships with team members.

Strong organizational skills to manage work schedules and meet deadlines.

Ability to multitask efficiently and work efficiently with minimal supervision.

Ability to work in the GMT+9 time zone and during the weekends, if needed.

What We Offer:

A supportive, dynamic, and innovative environment.

Full-time employment on a contract.

Opportunities for professional growth.

Remote work with regular online team meetings.

Application Process

Interested candidates with the required experience should submit:

Comprehensive CV

Detailed cover letter highlighting customer success and technical support experience in video surveillance

Please send you Cover Letter and CV to HR@3deye.me

Important: Applicants must have a minimum of 3 years of video surveillance industry experience.

Apply